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Job Title Field Supervisor*
Location Santa Clara County, CA*
*Position is based out of Santa Clara County, CA
Department Operations
FLSA Status Exempt

The Field Supervisor is responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment and supply maintenance, as well as other operational support functions as assigned by the Regional Operations Manager.


  • Adheres to Falcon Critical Care Transport Policy and Procedures
  • Acts as a role model within and outside the work environment
  • Performs duties as workload necessitates
  • Maintains a positive and respectful attitude
  • Communicates regularly with Regional Operations Manager about department issues and opportunities
  • Demonstrates flexible and efficient time management and ability to prioritize workload
  • Demonstrates awareness and understanding of the various internal and external cultures that utilize department services
  • Consistently reports to work on time prepared to perform duties of position
  • Meets Falcon Critical Care Transport productivity and quality standards
  • Maintains appropriate customer relations


  • Direct, monitor, communicate with and evaluate all field employees in his/her assigned area.
  • Liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users.
  • Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
  • May prepare employee evaluations and field crew contact reports.
  • Ensure PCR’s and other field paperwork is 100% reconciled daily in conjunction with the PCR processing.
  • Ensure 100% of operational response exceptions are brought to closure with appropriate action.
  • Provide staff counseling and guidance and information regarding Falcon operations.
  • Promptly investigates incidents involving assigned units or personnel, including, filing of internal and external reports, and counseling staff.
  • Ensure maintenance of adequate levels of staffing, equipment and medical supplies for field units.
  • Implement and enforce company policies and standards.
  • Perform direct BLS patient care activities.
  • Maintain communication with other agencies and departments.
  • Serve on committees with other departments to set policies and generate ideas.
  • Perform other related duties as required.
  • Prepare reports and manages projects as assigned by Regional Operations Manager.
  • Maintain availability during disaster situations or mass casualty incidents and assist in any capacity needed. Attend scheduled meetings as required by the Head of Operations.
  • Responsible for complying with all local, state, and federal employment laws and company policies. (i.e., Americans with Disability Act, Affirmative Action Plan, etc.).
  • Responsible for supervising, directing and developing subordinates, including completing performance reviews, counseling sessions, etc.
  • Responsible for developing and maintaining department budgets.
  • Responsible for adhering to all company policies and procedures.
  • Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
  • Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results.
  • Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures.


A High School Diploma or equivalent with three years of experience as an EMT or Paramedic. Must possess the education and experience in areas of emergent, non-emergent, and intra-hospital care that commensurate with the patient care mission; these skills include basic interventions to reduce morbidity and mortality.


  • Must be able to function as an EMT performing direct BLS patient care activities.
  • Must be able to drive an ambulance and have a driving record in compliance with Falcon Critical Care Transport’s policy regarding insurability.
  • Microsoft office experience.
  • Effective oral and written and Interpersonal communication skills.


  • Shall be licensed as an EMT or Paramedic in the State of California with credentialing in Santa Clara County.
  • Must possess a valid California Driver’s License and Ambulance Driver’s License or be able to obtain within 90 days of hire.
  • Must continuously maintain valid certifications in AHA BLS Provider CPR, and a Medical Examiners Certificate.


  • Must be able to successfully pass Physical Agility Test
  • Aptitudes required for work of this nature are good physical stamina, endurance, and body condition that would not be adversely affected by frequently having to walk, stand, lift, carry, and balance at times.
  • Must be able to lift, drag, hoist, and carry different types of equipment and other objects.


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